We have the tool and the knowledge needed to help your organisation to automate away time consuming issues, so you can concentrate on what really matters. The principle is called self-service with automation and is about to put you as the end-user in the driver’s seat. So with a simple web shop and drag & drop, you can order the features you really need, when you need them. It’s like having an extra set of hands to run your business.
With the responsive design you can reach Zervicepoint from any device, anytime on the go. With a user-friendly and simple design it is easy to set up a meeting and book a conference, approve a purchase from your coworker and let Zervicepoint do the things you did not do when in the office.
Let Zervicepoint do the heavy work and let it take care of your requests and incidents and automate boring manual processes to level up on your service delivery to your organzation.
Just like a bank in which many tenants cost-efficiently share a hidden, common infrastructure, yet utilize a defined set of highly secure services, with complete privacy from other tenants, Zervicepoint uses multitenancy technology to share IT resources securely among multiple applications and tenants (teams, businesses, organizations etc.).
Plugins & Templates
Plugins enables integration with different cloud and on-prem systems in your workflows and forms in Zervicepoint. A few plugins are included in the platform from start and you can then add different Plugins depending on your specific needs.
Use a template and customize it to add functionality and value to your end-user service provided in the Zervicepoint portal. We have listed some of the Plugins below, in order for you to get a hint of what endless possibilities Zervicepoint will offer your IT infrastructure.
The ServiceNow Plugin enables integration between Zervicepoint and ServiceNow and thus makes it possible for you to draw on the strengths of both platforms. Allow your users to actively follow their tickets and interact with ServiceNow from Zervicepoint. By utilizing the building blocks of this plugin you can easily get data from ServiceNow into your forms and end-user services that automate tasks from ServiceNow. Use our templates to get up and running fast.
Reduce the phone calls to your servicedesk! This Plugin creates services that will help end users in your organization to report incidents and create service requests from their mobile phones or desktop computers instead of calling service desk.
It also helps your IT staff to save time and focus on what’s really important for your organization. Get a jump start with our service templates where information quality is ensured by usage of highly interactive forms with validation.
With this plugin's ability to handle Office 365 licenses, you ensure that licenses are assigned, for example, when an account is created or modified in your existing user flows.
Allow both IT and end users to create and manage distribution lists. Use the service templates to quickly create new services, like one that handles application for membership in distribution list with approval from the list owner.
The Project Online plugin makes it super easy to create your next project's various online resources. You can, for example, assign security groups and choose an RBS code from the enterprise resource allocation structure. All within the framework of your existing created services and workflows in Zervicepoint.
Instead of offering another tool to your colleagues, you can automate and create the services directly in Zervicepoint to facilitate and simplify the digital flows in your organization. The frustration disappears and you become more productive in your next project.
The Azure Resource Manager plugin enables automation of Virtual Machine resource management. Create Services like New Resource Group, New Cloud Application, Start/Stop Virtual Machine and Role Assignment.
The SCCM Plugin enable the creation of services that simplifies creating, removing, and deploying computers and software in your organization and doing this in a standardized and automated way that hides away a lot of the complexity. This will help your SCCM administrators to save time and focus on what is really important for your organization.
Zervicepoint is divided in a central server role and one or more local provisioning servers. Install everything on a single server, or if you have many customers or isolated divisions, you can let them have their separate space on the central server role and a separate provisioning server each. There are 3 main areas building the core platform described below.
Learn how the different Zervicepoint components work togheter and the correlation between them in the overall zervicepoint architecture.
When it is not enough building static forms and manual workflows, you can integrate with other systems to get dynamic data and automate processes.
Learn how Zervicepoint handle different security matters in the core platform and around data from external systems.