Our Platform

Automate your business processes with one single click.

We have the tool and the knowledge needed to help your organisation to automate away time consuming issues, so you can concentrate on what really matters. The principle is called self-service with automation and is about to put you as the end-user in the driver’s seat. So with a simple web shop and drag & drop, you can order the features you really need, when you need them. It’s like having an extra set of hands to run your business.

 

Plugins & Templates

Plugin and play with automation under the hood.

Plugins enables integration with different cloud and on-prem systems in your workflows and forms in Zervicepoint. A few plugins are included in the platform from start and you can then add different Plugins depending on your specific needs.

Use a template and customize it to add functionality and value to your end-user service provided in the Zervicepoint portal. We have listed some of the Plugins below, in order for you to get a hint of what endless possibilities Zervicepoint will offer your IT infrastructure.

 

ServiceNow

PLUGIN

ServiceNow

The ServiceNow Plugin enables integration between Zervicepoint and ServiceNow and thus makes it possible for you to draw on the strengths of both platforms. Allow your users to actively follow their tickets and interact with ServiceNow from Zervicepoint. By utilizing the building blocks of this plugin you can easily get data from ServiceNow into your forms and end-user services that automate tasks from ServiceNow. Use our templates to get up and running fast.

PLUGIN

SCSM

Reduce the phone calls to your servicedesk! This Plugin creates services that will help end users in your organization to report incidents and create service requests from their mobile phones or desktop computers instead of calling service desk.

It also helps your IT staff to save time and focus on what’s really important for your organization. Get a jump start with our service templates where information quality is ensured by usage of highly interactive forms with validation.

Microsoft Office 365

PLUGIN

Microsoft Office 365

With this plugin's ability to handle Office 365 licenses, you ensure that licenses are assigned, for example, when an account is created or modified in your existing user flows.

Allow both IT and end users to create and manage distribution lists. Use the service templates to quickly create new services, like one that handles application for membership in distribution list with approval from the list owner.

Microsoft Project Online

PLUGIN

Microsoft Project Online

The Project Online plugin makes it super easy to create your next project's various online resources. You can, for example, assign security groups and choose an RBS code from the enterprise resource allocation structure. All within the framework of your existing created services and workflows in Zervicepoint.

Instead of offering another tool to your colleagues, you can automate and create the services directly in Zervicepoint to facilitate and simplify the digital flows in your organization. The frustration disappears and you become more productive in your next project.

The Azure Resource Manager

PLUGIN

The Azure Resource Manager

The Azure Resource Manager plugin enables automation of Virtual Machine resource management. Create Services like New Resource Group, New Cloud Application, Start/Stop Virtual Machine and Role Assignment.

PLUGIN

SCCM

The SCCM Plugin enable the creation of services that simplifies creating, removing, and deploying computers and software in your organization and doing this in a standardized and automated way that hides away a lot of the complexity. This will help your SCCM administrators to save time and focus on what is really important for your organization.

Technical Specifications

How, why and what happens in the core platform?

Zervicepoint is divided in a central server role and one or more local provisioning servers. Install everything on a single server, or if you have many customers or isolated divisions, you can let them have their separate space on the central server role and a separate provisioning server each. There are 3 main areas building the core platform described below.